Pennington Gap, VA : (276) 679-4114
Norton, VA : (276) 679-4114


We are dedicated to improving the lives of the hearing impaired, one patient at a time. Everything we do is to help people with hearing loss enjoy the sounds, voices, people and conversations in their lives. We take great pride in helping people get back the gift of hearing—there is nothing more gratifying.

Our experience with Fredia Helbert and Nancy Wampler at Mountain Empire Hearing and Balance has been wonderful. We came to them at a difficult time with our son and were treated with kindness and understanding. They were always available if I had questions. My husband and I had been to another audiologist and the first time I spoke with Fredia on the phone I knew she was the one I wanted to treat our son. During the process I feel that not only did we receive the best possible care for him, we found true friendships. Fredia and her staff were always so helpful and I know they are passionate about what they do. We encountered a true blessing during our process and discovered our son’s hearing loss was only minor in one ear and had completely disappeared in the other. We know that God stepped in and took care of the problem. Fredia and her staff continue to monitor our son’s speech and hearing and we feel truly blessed to have crossed paths with this wonderful group of people..Thank you for all you do for our community and most of all for how you have treated our son!!

The Crutchfields

I just told a friend this morning that it is a good place to go. Very nice and very friendly.

Wilma J.

I have been a client of Dr. Helbert’s for over 20 years. I know that without the help of Dr. Helbert and her staff I would not have been able to continue to work in my accounting firm, nor enjoy many of the privileges of the hearing world.

Patricia H.

Fredia was so good to me. I appreciate all she has done to help me hear better. She’s a fine lady who deserves a big hug around the neck.

Trinkle M.

I have been wearing hearing aids for 24 years. I get the best fit and service at Mountain Empire Hearing. They do a very good job.

Mark R.

Losing one’s hearing is difficult-but I feel that having the availability of your expertise has restored much of my ability to have very adequate hearing. The hearing aids that you recommended are easy and simple to use. I am most grateful to be able to avail myself of this “little miracle” and receive it right here in Norton

Louise W.

Fredia and staff exceeded my expectations…I was apprehensive about the effectiveness of hearing aids. I had heard so many negative comments about hearing aids. I am convinced that if tested and fitted properly you can definitely hear better. I live in Wytheville which is two hours away and would not consider going to any other audiologist

Bob B.

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